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Ao discutir a importância do treinamento, a questão nos leva a considerar as fases desse processo, que, conforme Chiavenato (2020), compreende quatro etapas: diagnóstico, planejamento, execução e avaliação.
De forma resumida, essas etapas são definidas da seguinte maneira:
– Diagnóstico: Esta fase envolve a elaboração do Levantamento da Necessidade de Treinamento (LNT), onde é realizada uma análise abrangente da organização para identificar lacunas nas competências que precisam ser supridas.
– Planejamento: Aqui, determina-se o tipo de treinamento, a duração, o instrutor, o público-alvo e a metodologia a ser utilizada.
– Execução: Refere-se à implementação do treinamento conforme o planejamento estabelecido.
– Avaliação: Nesta etapa, verifica-se se as metas e objetivos definidos no planejamento foram atingidos, além de avaliar o progresso dos participantes e a aceitação do treinamento.
Dessa forma, podemos abordar a questão em si. O Levantamento da Necessidade de Treinamento utiliza diversas ferramentas para sua elaboração, incluindo avaliação de desempenho, questionários, entrevistas com gestores, avaliações de funcionários, análise de cargos e relatórios de gestão, entre outros. O ponto em análise menciona “excesso de queixas no atendimento ao cliente” como um indicador que sugere a necessidade de treinamento. Entretanto, esse indicador pode indicar, a priori, um problema na forma como a organização atende seus clientes, e não necessariamente a urgência de um treinamento para os atendentes. É possível que uma mudança de postura ou uma reorganização da estrutura da empresa resolva a questão. Portanto, a princípio, o excesso de queixas não implica que seja necessário um treinamento para os funcionários que lidam com o atendimento ao público. Assim, a questão apresenta um erro.